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Peter, how long have you been at the Citizens Advice Bureau?
I've been volunteering at the Citizens Advice Bureau for eight
years now. Being new to Canber ra myself, I needed to find some
connections in the city and I thought, "why not help others and
build on my own knowledge of ser vices and local information at
the same time".
And how do you see what the organization does and your role at
the Citizens Advice Bureau ?
This place helps everyone -- it doesn't discriminate and I think
people understand that we are here to help them. I believe in
the strength of the local community and the people within.
I try to foster that notion through my ow n life activities.
I'm also on the Board of the Citizens Advice Bureau and
contribute from my grass-roots experience of working the
ACT Info shop-front.
Do you think it's difficult to find the right information and how do the
Citizens Advice Bureau 's resources make this easier?
The Citizens Advice Bureau has many resources from which to draw -- electronic, hard copy and human.
When all else fails, like everyone else, I Google it!
And what kinds of things do people ask about at the ACT Info Shop?
I love the way people come into to ask a question -- they might be in an absolute state of confusion about
where to go for something -- like a government document or emergency assistance. Then with some good
listening and investigative searching, I can find a pathway for them to a service or information. You can see
the moment when they feel enlightened and know where to go to take that next step. That's the real reward
How have things changed around Civic over the years. Is there a different focus to when you started at
the Citizens Advice Bureau ?
People in the inner-north have particular needs as Central Canberra is going through rapid changes in
population and housing density. There are a lot of short-stay residents -- so yes, there is a different focus
now. We want to be able to help people all over Canberra though and of course people ring up from
everywhere and can also access us online at w ww.citizensadvice.org.au
Citizens Advice Bureau Volunteer
- Advertisement -
Monday November 30, 2009
Labor Club manager
Brad Browne grew up working in hotels in Sydney
and Wollongong before setting up the Canberra Labor
Club in the City three and a half years ago and then
taking over as operations manager.
His family had an interest in hotels when he was
young and he worked in Paddington, Sydney just
before his move to the capital.
convenient for that,'' Browne says.
The pace change that Canberra offers has been met
with Browne's ambition to advance and develop further
professionally and personally.
"I think what motivates me to succeed is that when
you set goals and achieve things, you learn about life
-- you learn about yourself. And I think that is one of the
important ingredients in life. That is one of the reasons
that we're here.
"So in taking on new challenges and learning and
succeeding, it's enabled me to learn about myself and
to grow. Obviously for financial and family reasons it's
more prudent to work as well."
Canberra CBD city ranger
"I'm sort of the good guy between the city rangers
and the property owners,'' Nicci Foulsham jokes.
Her role as the Canberra CBD Limited Ranger is to
liaise with city property owners and work with them
to ensure a safe, clean and dynamic environment in
the heart of the capital. Originally from New Zealand,
Foulsham has a background in tourism and worked
in Europe for 10 years before bringing her creative
energy to Civic in February. Eight of those 10 years
were spent in France, where she managed a portfolio
of investment properties. This experience provided a
strong grounding for her current position.
"If there is an issue then I go and discuss this with the
business owners, the property owners or the property
managers,'' she says.
"We have introduced some fabulous changes, for
example -- wall murals, the hanging flowers and the
fairy lights." From identifying damaged public property
to liaising with government departments, her goal for
Civic is simple; "The overall objective is to increase the
vitality of the CBD."
Australian Federal Police business
Computer fraud, theft and targeted crime prevention
-- these are the things that AFP Business Liaison
Officer, Senior Constable Nick Keeling, works on to
protect CBD proprietors each week.
"The thing that I really like about this role is being
able to reduce the number of offences in the first place
by taking away the opportunity for crime,'' he says.
Before entering the police force, Senior Constable
Keeling tried university, backpacked around Europe,
joined the army and held a string of short-term jobs.
Word of mouth provided the chance to become a
police officer and over the last decade he has spent
most of his time as a general duties police officer.
After working in intelligence for a short period, he
nominated for the Civic liaison position.
"To help businesses identify where their vulnerabilities
are, and as a community show a little bit more of that
community spirit by working closer together is quite
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